FREQUENTLY ask questions

Shipping policy

 

Shipping Policy

Where do you ship from?

All prints are produced and shipped from our certified fine art printing partners within the European Union. Each order is handled with the utmost care, packaged in museum-grade materials to ensure safe transit worldwide.

Do you ship internationally?

Yes. We ship globally using trusted international carriers such as DHL, FedEx, or UPS, depending on destination and service availability.

How long will my order take to arrive?

Production times vary depending on the print type and edition status:

  • Unframed prints: Usually dispatched within 7–10 business days after order confirmation.

  • Framed or mounted works: Require additional handling and inspection time (typically 2–3 weeks).

Delivery times depend on your location and customs clearance procedures. You’ll receive a tracking number once your shipment leaves our studio.

How are prints packaged?

Unframed prints are rolled with protective tissue and sealed in heavy-duty, double-walled shipping tubes. Framed or mounted works are shipped in reinforced crates or flat boxes with corner and surface protection. All packaging materials are acid-free and designed to meet museum archiving standards.

Will I pay customs or import fees?

Orders shipped within the European Union are VAT-inclusive and not subject to additional customs duties.

For shipments outside the EU, local import taxes, customs duties, and handling fees may apply. These are the responsibility of the recipient and vary by country.

Can I track my shipment?

Yes. Once your order ships, you’ll receive an email with your tracking number and a direct link to follow the shipment’s progress in real time.

What if my order is delayed?

Delays can occasionally occur due to customs inspections, extreme weather, or courier disruptions. If your order is significantly delayed, please contact us at [insert email address], and we’ll assist directly with the carrier.

What if my print arrives damaged?

If your package arrives visibly damaged or if the print inside has suffered transit damage, please refer to our “Damage and Reprint Policy”.

We offer free replacement of damaged prints provided all required steps are followed within 14 days of delivery.

Can I change my delivery address after ordering?

If your order hasn’t yet shipped, we can update your address. Once a shipment is in transit, we can assist with redirection where carrier policy allows (additional fees may apply).

What if my package is lost?

In the rare event of a lost shipment, we’ll file a claim with the carrier and arrange for a replacement once official confirmation is received from the courier.


We ship internationally to most cities around the world. 

Please refer to our Shipping Policy for details on expected order processing and shipping times.

Returns and exchanges

Due to the limited-edition nature of each printed-to-order photograph, we unfortunately cannot offer returns or exchanges. Thank you for your understanding.

There is no need to return damaged orders. We accept electronic proof of damage. Please refer to our Refund Policy for details.

If your photograph has been damaged during the shipping process, you will have 14 days from the date of delivery to initiate a reprint request. Subject to our specific terms outlined in our Refund Policy you may be eligible for a free reprint.

For more information please refer to our help article regarding “Damaged Prints”.

If your photograph has been damaged during the framing process you will have 180 days from the date of delivery to initiate a reprint request with the applicable reprint fees to be paid. Please refer to our Refund Policy for details.

For more information please refer to our help article regarding “Damaged Prints”.

Limited Edition

All prints are limited edition. We currently do not sell any open editions online.

Each photograph is limited to a specific number of prints per size. We currently sell photographs in 3 sizes and each size comprise either 100 or 200 prints in that edition.

Each photograph is individually signed by the photographer (Nick Dessypris) and indicated the edition number and edition size on it.

All artwork is personally signed by Nick Dessypris and includes its edition number, making a certificate of authenticity optional. To reduce unnecessary waste, we only issue certificates upon request. If you’d like one, please choose from the following options:

  • Digital Certificate: Emailed to you at no charge.
  • Printed Certificate: Printed on official Hahnemühle certificate paper and authenticated with a unique holographic sticker. Free of charge, but subject to a €50 shipping fee.

For more information or to request a certificate, email [email protected]

Materials

We use only the highest quality materials to produce our photographs to ensure they display beautifully now and long into the future.

We use Hahnemühle Photo Rag paper. It is a smooth fine art matt paper made of 100% cotton with an archival lifespan. This paper is characterized for its high-quality and is specially designed for Fine Art applications.

We use Epson Ultrachrome K3 ink for printing.

We have an in-house printer and can therefore offer our customers the best possible price on our products. We use a wide format Epson printer.

Sizing

Each print is available in either 3 sizes and poster (usually 70X100cm). Please refer to the individual product page for the options available.

Please email us and we will happily assist with your requirements. All custom orders attract a custom print fee determined by the time and resources required to deliver.

All the prints are limited edition. This means that there are only a certain number of copies available and as the edition sells out the price increases.

Packaging

  • Unframed Photographs: Rolled in acid-free tissue paper, secured with tape, and placed inside a sturdy cardboard shipping tube for maximum protection.
  • Framed Photographs: Wrapped in bubble wrap and shipped in a custom-made wooden crate to ensure safe transit.

Please ensure you read our Handling Instructions carefully before handling your prints.

Handling instructions

Please ensure you read our Handling Instructions carefully before handling your prints.